Privacy policy

QR Warranty Register processes information on behalf of Shopify merchants so their customers can register products and verify warranty coverage.

Information we process

We process store and product identifiers, order references used for verification, serial numbers, purchase dates, customer names and email addresses, warranty status, and technical security logs. We only request Shopify permissions needed to provide these features.

How information is used

Information is used to verify purchases and serial numbers, create warranty records, send transactional messages, prevent abuse, respond to privacy requests, and operate the service. We do not sell personal information or use warranty data for third-party advertising.

Service providers and retention

Data is hosted in PostgreSQL. Cloudflare R2 stores generated files, and Resend delivers transactional email. Warranty customer data is retained for the active coverage period and then for up to 365 days so merchants can resolve support and legal issues. Records without a coverage end date are retained for up to 365 days. Completed customer-data exports are purged after 30 days. Security access logs are retained for up to 730 days. Verified Shopify redaction requests remove or anonymize personal data, and shop data is deleted following the shop-redaction webhook.

Security

Data is encrypted in transit. Database storage, private object storage, and backups are encrypted at rest. Access is limited to authenticated merchant staff and authorized service operators, and access to customer records, proofs, and exports is logged. We maintain an incident-response process for investigating and notifying affected parties when required.

Your choices

Customers should contact the merchant that collected their warranty registration. Merchants can also contact [email protected]for access, correction, deletion, or security questions.